How Green Bus sales agents sell trips with payment links, share tickets the right way, and get paid.
Sign in at book.greenbus.sa/agent, search the route and date, and pick the departure and the number of seats with your customer — live seats and fares from licensed bus companies.
Enter every passenger's name and ID number (Saudi ID, Iqama or passport — same rule as customer bookings), the customer's mobile in "Customer mobile" — the passenger's contact for the trip — and, if they have one, their email in "Customer email (optional)": the ticket and its PDF go there, and they can keep the booking in their own Trips.
Generate the payment link — your customer pays with card or STC Pay on their own phone, and the ticket is issued instantly in their name — their phone shows the ticket and QR, and View my ticket keeps it in their Trips. Refunds always return to the customer's own payment method.
Open the ticket view: it shows the booking reference (e.g. GB26-000123-K7M) and the QR. Share them with your customer — at boarding the driver checks the passenger's ID against the manifest and scans the QR or types the reference. If you entered their email, the ticket and PDF are already in their inbox. Agent sales don't earn Green points, with or without an email.
The ticket view has a "Share ticket details on WhatsApp" button. It opens your own WhatsApp to the customer's number with the reference, route, seats and amount pre-filled. The platform itself never sends tickets over WhatsApp — the chat is yours.
Agents may not collect more than the price shown in the app — customers are told this and can report overcharging directly to Green Bus.
The same fare rules apply as any booking: free until the trip's cutoff, then only the partial refund shown at booking, if any. Refunds are automatic — to the customer's payment method on a payment-link sale, to your card on a cash sale (you then hand the cash back to the customer within three working days).
The sales agent portal works fully in English and Arabic, end to end — sign-in, selling, money and sales history.
Your commission is a percentage of what the customer paid, less any refund, at your rate when the sale was made — recorded live in your portal. If a fare is refunded after you were paid, the commission on the refunded part (and any VAT on it) comes off your next payout.
Paid every Tuesday to your verified IBAN in your own name, for journeys completed at least 3 working days earlier, with an itemised statement. Payouts wait until your CR or Freelance certificate is on file. Cash handling stays off until Green Bus approves it in writing; once on, your cash ceiling frees up at the Tuesday payout after each journey plus 3 working days.
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