At Green Bus, we put our customers first. Welcome to Green Bus! By accessing or using our services, including our website and mobile application (collectively referred to as the "Service"), you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using the Service.
Who we are: These Terms are between you and Green Bus Company For steering vehicles (شركة جرين باص لتوجية المركبات) ("Green Bus", "we", "us"), a limited liability company registered in the Kingdom of Saudi Arabia under unified commercial registration number 7042283494 (formerly 1009124426), Riyadh. Green Bus holds Transport General Authority brokerage licence No. 28/00000147 and Ministry of Tourism travel and tourism services licence No. 73219837 (Travel and Tourism Agency).
By accessing or using the Green Bus Service, you agree to be bound by these Terms & Conditions and any other policies or guidelines that may apply to specific sections of the Service. If you do not agree to these terms, you must not use the Service. By using the Service you represent that you are at least 18 years of age (or the age of majority under the laws of the Kingdom of Saudi Arabia) and have full legal capacity to enter into a binding contract; where you book on behalf of other passengers, you confirm you are authorised to accept these Terms on their behalf and are responsible for their compliance. These Terms, together with the Privacy Policy, Delivery & Shipping Policy, Booking & Cancellation Policy and Refund Policy, are incorporated by reference and form a single agreement between you and Green Bus. Acceptance given electronically by booking a ticket has the same legal effect as a handwritten signature under the Electronic Transactions Law of the Kingdom of Saudi Arabia.
Green Bus reserves the right to modify or update these Terms & Conditions at any time. We will notify users of any significant changes by posting the updated terms on our website. Your continued use of the Service after such changes will constitute your acceptance of the modified terms. Where a change is material, Green Bus will give reasonable prior notice by posting the updated Terms with a revised effective date and, where practicable, by in-app or email notification. Changes take effect prospectively and do not alter the terms applicable to bookings confirmed before the effective date. If you do not accept a change, your sole remedy is to stop using the Service.
You agree to use the Service for lawful purposes only. You must not use the Service:
Without limitation, you must not: (a) use any robot, spider, scraper or other automated means to access or extract data from the Service; (b) resell, sublicense or commercially exploit the Service or tickets without Green Bus's written authorisation; (c) circumvent, disable or interfere with security features, or introduce any malware; (d) use another person's identity, account or payment method without authorisation; (e) manipulate pricing or availability, or make speculative, false or fraudulent bookings; or (f) use the Service in breach of applicable sanctions or export-control requirements. Green Bus may suspend or terminate access for any breach of this section.
You do not need an account or a password to book. Each booking is linked to the email address you give at booking: we send your ticket there, and you use it - with a one-time code sent to it - to find your bookings in the app and to use your Green Points. A booking made for you by a sales agent is linked to the mobile number the agent enters and, if you give it, your email address. You must give accurate, current contact details, keep access to your email secure, and not use another person's email address or mobile number without their permission. You are responsible for activity carried out with a code sent to your email or mobile, and must tell us at once at contact@greenbus.sa if you suspect that anyone else has used it. Green Bus may verify identity and may refuse, suspend or cancel bookings, or suspend access to the Service, where it reasonably suspects inaccurate information, unauthorised use or breach of these Terms, or where required by law.
The Green Bus app provides users with the ability to book bus tickets. By making a booking, you agree to pay all applicable fees and charges associated with your ticket. All transactions are subject to the terms of the relevant bus provider. A booking constitutes an offer that is accepted, and a contract of carriage with the bus provider formed, only when Green Bus issues a confirmed e-ticket and payment has been received in full. All fares are quoted in Saudi Riyals (SAR) and, where applicable, are inclusive of value added tax (VAT); any service or booking fees are shown before you confirm. Fares, seat availability and schedules are set by the bus provider and are not guaranteed until confirmed. Where a fare or fee is displayed as a result of a manifest or technical error, Green Bus or the bus provider may cancel the affected booking and refund the amount paid.
Payments for bookings made through the Service are processed by licensed third-party payment gateways; your card details are handled by the payment gateway and are not stored by Green Bus. Green Bus collects fares as the limited collection agent of the bus provider, and payment of a fare to Green Bus through the Service discharges your payment obligation to the bus provider for that fare. Refunds, where due under our policies, are returned to your original payment method. Green Bus is not responsible for delays or failures occurring within the payment gateway's or your bank's own systems. Green Bus accepts the payment methods displayed at checkout, processed through payment service providers licensed and supervised by the Saudi Central Bank (SAMA) and compliant with the Payment Card Industry Data Security Standard (PCI-DSS). By submitting payment details you confirm that you are authorised to use the payment method. Bookings are not confirmed until payment is successfully authorised and cleared; failed, reversed or uncleared payments may result in cancellation. Where your card is denominated in a foreign currency, any conversion and associated charges are determined by your card issuer. Green Bus may carry out fraud, anti-money-laundering and sanctions screening and may decline or hold any transaction that fails such screening.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy. Green Bus processes personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its Implementing Regulations. Where personal data is transferred outside the Kingdom, Green Bus applies the safeguards required by that Law. Details of the legal bases, retention periods and your data-subject rights are set out in the Privacy Policy.
Green Bus is not liable for any damages or losses arising from the use or inability to use the Service, including but not limited to indirect, incidental, or consequential damages. We do not guarantee the accuracy, reliability, or availability of the Service at all times.
Additionally, Green Bus acts solely as a platform for facilitating the booking of bus tickets between users and bus service providers. As such, Green Bus assumes no responsibility for any incidents or accidents involving the bus, including but not limited to accidents, delays, injuries, property damage, or any other events that occur before, during, or after the journey. Our role is limited to providing the digital service for ticket bookings and does not extend to the operation, safety, or actions of the bus service provider or the transportation itself.
In the event of any accident or incident involving the bus, Green Bus shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from such events. Any claims related to accidents, injuries, or damages must be directed to the bus service provider. Green Bus will not be responsible for resolving or compensating for such claims. By using the Service, you agree to release and hold harmless Green Bus from any and all liability relating to the operation or actions of the bus service providers.
Our role as a licensed intermediary: Green Bus operates solely as a licensed ticketing intermediary (broker) under Transport General Authority Licence No. 28/00000147 and Ministry of Tourism travel and tourism services licence No. 73219837 (Travel and Tourism Agency), and offers packages only under the Ministry of Tourism licences they require. The contract of carriage for any journey is formed directly and exclusively between you and the relevant bus provider; Green Bus is not a carrier and is not a party to that contract. The applicable bus provider's cancellation, modification, and refund terms are displayed before you confirm your booking and form part of your contract with that provider.
Events beyond our control: Green Bus shall not be liable for any failure or delay caused by events beyond its reasonable control, including (without limitation) weather or road conditions, government or regulatory action, strikes, accidents, epidemics, failures of telecommunications, internet, banking or payment networks, or outages of bus providers' or other third parties' systems.
Third-party information: Schedules, routes, seat availability, and prices displayed on the Service are supplied by bus providers and may change without notice. Green Bus does not warrant their accuracy or completeness.
General exclusions - provider matters and beyond: To the maximum extent permitted by applicable law, Green Bus is not responsible or liable, in any case, for: (a) any act or omission of a bus provider, including overbooking, cancellations, delays, rescheduling, re-routing, breakdowns, vehicle condition, accidents, personal injury or death, loss of or damage to luggage or belongings, driver or staff conduct, or the comfort, cleanliness, or quality of the service, without affecting your right to a full refund under our Refund Policy where the bus breaks down during the trip or the driver refuses to complete it; (b) failures, delays, errors, or chargebacks in payment processing, banking networks, or currency conversion handled by third-party payment providers; (c) unavailability, interruption, errors, bugs, or viruses affecting the app or website, or incompatibility with your device; (d) your own errors, including incorrect passenger details, incorrect route, date, or time selections, invalid or missing travel documents, or failure to arrive on time; (e) content, links, or services provided by third parties; and (f) any indirect, incidental, special, or consequential loss of any kind, including lost profits, missed connections or events, accommodation, or alternative transport costs. In all such cases, your recourse (if any) lies against the relevant bus provider or third party.
Data security: Green Bus implements reasonable technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure, and Green Bus does not guarantee absolute security. To the maximum extent permitted by applicable law (including the Personal Data Protection Law of the Kingdom of Saudi Arabia), Green Bus shall not be liable for any unauthorised access, interception, misuse, loss, disclosure, or alteration of data, or for any damage arising out of such events, where caused by circumstances beyond its reasonable control - including third-party attacks, vulnerabilities in third-party systems, or compromise on your side (such as a lost device or a shared email account). You are responsible for keeping access to your email and devices secure.
Maximum liability: To the maximum extent permitted by the laws of the Kingdom of Saudi Arabia and applicable Transport General Authority regulations, Green Bus's total aggregate liability arising out of or in connection with any booking, the Service, or these Terms - regardless of the basis of the claim (contract, tort, statute, or otherwise) and for all claims combined - shall not exceed the ticket price actually paid for the affected booking. Where a booked service cannot be provided - for example because the bus provider cancels the departure or no seat is available - we tell you at once, and you can choose a refund of the full amount paid, issued immediately and without deduction, or, where one is available, an alternative equal to or better than the service you booked, at no extra cost, as the Ministry of Tourism's regulations require; any other refund due is processed once the corresponding amount is confirmed or returned by the relevant bus provider. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of the Kingdom of Saudi Arabia. In particular, and consistent with the Civil Transactions Law, nothing in these Terms limits or excludes Green Bus's liability for its own fraud or gross negligence, for death or personal injury caused by Green Bus's negligence, or for any liability arising from a harmful act (tort) to the extent it may not be excluded by agreement. The exclusions and limitations in this section apply to Green Bus, its affiliates, officers, employees, agents and authorised sales agents, and survive termination of these Terms. Any claim arising out of or in connection with a booking must be notified to Green Bus without undue delay and, in any event, within the periods prescribed by the Civil Transactions Law; nothing in these Terms shortens or extends a statutory limitation period. These limitations do not affect any mandatory statutory rights you have that cannot be excluded under the laws of the Kingdom of Saudi Arabia.
You shall indemnify, defend and hold harmless Green Bus, its affiliates, officers, employees and agents from and against any and all claims, demands, actions, losses, liabilities, fines, penalties, and reasonable costs and expenses (including legal fees) arising out of or in connection with: (a) your breach of these Terms or any policy incorporated by reference; (b) your use of the Service in violation of any applicable law or regulation of the Kingdom of Saudi Arabia, including the E-Commerce Law and the Anti-Commercial Fraud Law; (c) any inaccurate, incomplete or fraudulent passenger identity or travel-document information you provide, or any failure to hold a permit or document required for the journey; (d) your infringement of the intellectual property, privacy or other rights of any third party; and (e) any fraudulent, abusive or unlawful activity conducted through your account. This indemnity does not apply to the extent a loss results from Green Bus's own fraud, gross negligence, or wilful misconduct. Green Bus will notify you of any claim to which this indemnity applies, allow you to participate in the defence, and will not settle a claim in a manner that imposes obligations on you without your consent (not to be unreasonably withheld). This indemnity is in addition to any other remedy available to Green Bus and survives termination of these Terms.
You warrant that you are authorised to use the payment method presented and that all payment information is accurate. You shall not initiate any unjustified chargeback or payment reversal in respect of a validly supplied booking; where you do so, Green Bus and the relevant bus provider reserve the right to recover the disputed amount together with any resulting fees and reasonable costs of recovery. Green Bus may, acting reasonably, decline, suspend, cancel or reverse any booking, and report the matter to the competent authorities, where it suspects fraud, unauthorised payment, money laundering, or breach of applicable law or of these Terms. You shall reimburse Green Bus for any loss, fine or penalty it incurs as a result of fraudulent or unauthorised transactions made through your account, save to the extent caused by Green Bus's own fault. You warrant that you are not subject to any applicable sanctions and will not use the Service for money laundering, terrorist financing or any unlawful purpose. Green Bus may suspend access to the Service or cancel bookings, withhold refunds, and disclose information to the Saudi Central Bank, the competent authorities or law-enforcement where required by applicable anti-money-laundering, counter-terrorist-financing or sanctions laws.
The bus provider is responsible for the safety of passengers during carriage, including the roadworthiness of vehicles, the competence of drivers, and compliance with all applicable safety regulations issued by the Transport General Authority and other competent authorities. Green Bus does not operate, maintain, or control any vehicle and assumes no responsibility for the bus provider's health-and-safety obligations.
You acknowledge that travel by road involves inherent risks. By booking through the Service, you accept those inherent risks to the extent permitted by applicable law. However, nothing in these Terms excludes or limits liability for death or personal injury caused by the negligence of Green Bus or its employees, or any other liability that cannot lawfully be excluded or limited under the laws of the Kingdom of Saudi Arabia, including Civil Transactions Law Articles 173(2) and 120.
You must comply with all safety instructions and rules of conduct issued by the bus provider or its staff, and with any public-health requirements imposed by a competent authority (such as health screening, mask-wearing, or vaccination requirements). Failure to comply may result in refusal of boarding or removal from the vehicle without refund.
Passengers must wear seat belts where fitted and must not smoke, consume alcohol or illegal drugs, carry weapons, or behave in any way that endangers safety or public order, consistent with the laws of the Kingdom of Saudi Arabia. Passengers requiring special assistance, and those travelling with infants, unaccompanied minors or assistance animals, should notify the bus provider in advance, and the provision of such assistance is the bus provider's responsibility. Green Bus does not provide travel or medical insurance, and passengers are encouraged to obtain their own cover. In an emergency, passengers must follow the instructions of the driver and crew.
The name "Green Bus" is a trade name only and does not constitute any representation, warranty, or claim - express or implied - regarding the environmental impact, carbon footprint, emissions, or sustainability of any journey, vehicle, or bus provider. Green Bus makes no environmental or "green" claims of any kind in connection with the Service.
Compliance with all applicable environmental laws, regulations, and standards - including vehicle emissions requirements, fuel standards, and waste-disposal obligations - is the sole responsibility of the relevant bus provider. Green Bus does not operate, maintain, or inspect any vehicle and assumes no responsibility for the environmental compliance or performance of any bus provider or its fleet.
You shall not carry on board any hazardous, polluting, or environmentally harmful materials in breach of applicable law. You agree to indemnify and hold harmless Green Bus against any claims, fines, penalties, losses, or liabilities arising from your carriage of such materials.
Any sustainability, emissions or fuel-efficiency information displayed on the Service is supplied by the bus provider and is not independently verified by Green Bus. Responsibility for emissions, idling and the lawful disposal of waste rests with the bus provider under the environmental requirements of the competent authorities of the Kingdom of Saudi Arabia. You are responsible for disposing of your own litter appropriately and for any fine or clean-up cost arising from your breach of this section.
All content and materials provided on the Green Bus Service, including the app, website, logos, and design, are the property of Green Bus and are protected by intellectual property laws. You may not copy, distribute, or reproduce any part of the Service without prior written consent from Green Bus. Green Bus grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for your personal, non-commercial use, subject to these Terms. All trademarks, logos and service marks are the property of Green Bus or its licensors. Any feedback or suggestions you provide may be used by Green Bus without restriction or compensation. If you believe any content on the Service infringes your rights, notify us at contact@greenbus.sa so we may investigate and, where appropriate, remove it.
Green Bus provides its platform in multiple languages to accommodate users from different regions. While we make every effort to ensure accurate translations of our Terms & Conditions, Privacy Policy, and other content, in the event of any discrepancy or inconsistency in the meaning or interpretation of these documents, the English version will prevail. By using the Service, you acknowledge and agree to this. An Arabic-language version of these Terms and our policies is available.
Tickets are personal to the named passenger(s) and non-transferable. During booking you must enter each passenger's identity details accurately (Saudi National ID, Iqama or passport), and the bus provider may require a matching valid identity document before boarding. You are responsible for holding every document and permit your journey requires - including visas and, during regulated seasons, government travel permits such as Hajj-season permits for Makkah. The cancellation terms shown for each departure at booking are the binding fare rules for that ticket; see our Booking & Cancellation Policy and Refund Policy. In the event of any discrepancy, the records of the Green Bus platform are the authoritative reference for bookings, payments and cancellation times. Fares may be offered on different terms (for example flexible or non-refundable fares), and the conditions shown at booking apply. Seat selection, where offered, is subject to availability and the bus provider's rules. The name on a ticket cannot be changed after booking; to travel under a different name, cancel (subject to the fare rules) and rebook. For group bookings, the person making the booking is responsible for all passengers in the group and for providing their accurate details.
Carriage is provided by the bus provider under its conditions of carriage and applicable Transport General Authority regulations. In particular:
Delays and schedule changes are likewise the bus provider's responsibility: any remedy for a delayed or rescheduled departure lies against the provider under its rules and applicable regulations, and Green Bus's own liability remains limited as set out in these Terms.
Assistance animals are carried in accordance with the bus provider's rules and applicable regulations; other animals may be refused. Passengers are responsible for any damage they cause to the vehicle. Lost property found on board is dealt with under the bus provider's procedures, and Green Bus is not responsible for items lost, left behind or unattended. Prohibited items include, without limitation, weapons, explosives, flammable or toxic substances, narcotics, and any item unlawful to possess in the Kingdom of Saudi Arabia.
The booking confirmation issued by Green Bus is not a tax invoice. The fare is supplied to you by the bus provider: where the provider is VAT-registered, it issues the tax invoice (or simplified tax invoice) for the fare on request within five (5) Working Days. To request one, contact the bus provider's support quoting your booking reference - or email contact@greenbus.sa and we will route your request to the provider. In these Terms and our policies, "Working Days" means Sunday to Thursday in Saudi Arabia, excluding public holidays. Tax invoices are issued in accordance with the VAT Law and its Implementing Regulations and the e-invoicing (Fatoora) requirements of the Zakat, Tax and Customs Authority (ZATCA). A valid tax invoice will show the bus provider's VAT registration number and the VAT charged. You should retain your tax invoice for your records, and any request to correct an invoice should be made to the bus provider within a reasonable period.
Green Bus may authorise independent sales agents to sell tickets through the platform. Agents are independent businesses, not employees or general representatives of Green Bus. A booking exists only once it is created and paid within the Green Bus platform: if you pay an agent in cash, make sure the agent completes and confirms your booking in the platform before you travel - an unconfirmed booking is not a ticket. If you paid a sales agent in cash and your booking is cancelled or refunded, the refund is returned to the agent, because you paid the agent and not Green Bus, and the agent is responsible for paying it back to you in cash. Green Bus is not responsible for repaying you if the agent does not; your claim for that money is against the agent. If you have not received it, tell us at contact@greenbus.sa quoting your booking reference, and we will follow it up with the agent. Authorised sales agents act as independent contractors and are not authorised to vary these Terms, give warranties on behalf of Green Bus, or receive payments except as expressly enabled within the platform. Green Bus is not liable for the acts, omissions or misconduct of an agent occurring outside the platform, including any cash handled by an agent that is not applied to a confirmed booking. Please report any suspected unauthorised agent or off-platform payment request to contact@greenbus.sa.
These Terms & Conditions shall be governed by and construed in accordance with the laws of Saudi Arabia. Any disputes arising from or related to these terms will be resolved exclusively in the courts of Saudi Arabia. The parties will first seek to resolve any dispute amicably through Green Bus's customer-support and complaints process and, where applicable, through the Transport General Authority (unified number 19929), the Ministry of Tourism (unified number 930) or the Ministry of Commerce. Failing resolution, the competent courts of the Kingdom of Saudi Arabia sitting in Riyadh have exclusive jurisdiction, and proceedings will be conducted in Arabic. Nothing in this section prevents Green Bus from seeking urgent or injunctive relief.
Green Bus may suspend or terminate your access to the Service, in whole or in part, with or without notice, where you breach these Terms, where fraud or unlawful use is suspected, or where required by law or a competent authority. Termination does not affect any booking already confirmed, which remains governed by the applicable fare rules, or any rights or liabilities that accrued before termination. The provisions concerning limitation of liability, indemnity, intellectual property, governing law and any other provision that by its nature should survive will continue in effect after termination.
These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and Green Bus regarding the Service and supersede any prior understanding. If any provision is held invalid or unenforceable, the remaining provisions continue in full force. Green Bus's failure to enforce any right is not a waiver of it. You may not assign or transfer your rights under these Terms without Green Bus's prior written consent; Green Bus may assign these Terms to an affiliate or successor. Notices to you may be given by in-app message or to your registered email, and notices to Green Bus should be sent to contact@greenbus.sa. Except for the bus providers, who may rely on the releases and limitations of liability in these Terms, these Terms do not create rights for any third party. All dates, periods and deadlines in these Terms and our policies are counted by the Gregorian calendar and Riyadh time.
Bookings you make and pay for yourself in the Green Bus app or on book.greenbus.sa with your email address earn Green Points: one (1) point for every full ten (10) Saudi Riyals paid. Bookings made through a sales agent do not earn points. Each point is worth 0.10 SAR when used towards a fare, and points can pay for up to half of a fare; to use them you confirm your email address with a one-time code. Points expire eighteen (18) months after they are earned. If a booking is cancelled or refunded, the points used on it are returned to your balance and the points earned on it are removed (in proportion, on a partial refund). Points have no cash value, cannot be exchanged for money or transferred, and are funded by Green Bus, not by the bus provider. Green Bus may change or end the scheme with reasonable prior notice on the Service; points already earned remain usable until the change takes effect.
If you have any questions or concerns about these Terms & Conditions, please contact us at:
We receive messages and complaints at any time. Outside working hours you receive an automatic acknowledgement, and we normally reply in full within three (3) Working Days.
GREEN BUS