Refund Policy.

At Green Bus, we place our customers at the forefront of everything we do. We strive to ensure a seamless and convenient travel experience. While we aim to provide excellent service, we understand that situations may arise where you need a refund. Please review our Refund Policy for details on how we handle refunds for bus ticket purchases made through our app or website.

1. Eligibility for Refunds

Refunds are available in the following circumstances:

• Ticket Cancellation by You: Cancel before your trip's cancellation cutoff — shown on every departure before you pay — and the full fare is refunded automatically to your original payment method. After the cutoff, tickets are non-refundable.
• Ticket Issues: If you experience a technical issue or error on our platform that prevents you from receiving or accessing your ticket, we will provide a refund if the issue cannot be resolved.
• Booking Errors: If a mistake is made by us in the booking process (e.g., wrong bus route or departure time), you are eligible for a refund, provided the issue is reported within 24 hours of booking.
• Overbooking by Bus Provider: In the event that the bus provider overbooks their seats and you are unable to travel due to no available seat, you are entitled to a refund of the ticket price (funded by the bus provider and processed by Green Bus as a pass-through) or alternative travel arrangements (if available). Overbooking is solely the responsibility of the bus provider, and Green Bus is not responsible for it in any case; the maximum amount recoverable through Green Bus is strictly limited to the ticket price paid. We will assist you in securing a seat on the next available bus or issue a refund if no alternative is available, but we are not responsible for any additional costs, inconvenience, or damages arising from the overbooking.

2. Non-Refundable Circumstances

The following situations are not eligible for a refund:

• After the Cancellation Cutoff: Tickets cancelled after the trip's cancellation cutoff, and tickets for departures that have already passed, are non-refundable.
• Missed Buses: If you miss your bus or fail to show up at the designated time and location, no refund will be provided.
• Change of Travel Plans: Bookings cannot be modified. To travel at a different time or on a different route, cancel before the cutoff (free) and rebook; after the cutoff no refund is available for a change of plans.

3. How Refunds Work

Cancellations need no request. When you cancel before the cutoff, the refund is triggered automatically and returns to your original payment method, typically within 5–14 days depending on your bank.

For platform issues, booking errors or anything else, contact our support team at contact@greenbus.sa with:

• Ticket booking reference number
• Name of the traveler
• Date of travel
• A short description of the issue

We reply within three Working Days and process approved refunds to your original payment method. In our policies, "Working Days" means Sunday to Thursday in Saudi Arabia, excluding public holidays.

4. Refund Method

Refunds are issued to the original payment method used during the booking. Depending on your bank or payment provider, it may take a few working days for the funds to appear in your account.

As a licensed ticketing broker (Transport General Authority License No. 28/00000147), Green Bus processes refunds on behalf of bus providers. Cancellation refunds due under the fare rules shown at booking are issued automatically through the platform; other approved refunds are issued once the corresponding amount is confirmed or returned by the relevant bus provider. In all cases, refunds are limited to the ticket price paid for the affected booking — this being Green Bus's maximum liability, without prejudice to any rights that cannot be excluded under applicable Saudi laws and Transport General Authority regulations.

5. Contact Us

For any questions regarding our Refund Policy or to request a refund, please contact our customer support team:

• Email: contact@greenbus.sa