Support, inquiries, partnerships — we’re here to help.
Green Bus's automated assistant answers straight away, at any time and in any language: your booking, cancellations and refunds, buses and Umrah packages. Anything she can't do goes to our team, with a request number.
An automated assistant, not a person — for a person about a booking, she first checks the email you booked with; anything else: contact@greenbus.sa.
RRRA6171, King AbdulAziz Road, Al Aarid, Riyadh 13342
Kingdom of Saudi Arabia
Message us on WhatsApp: +966 59 629 4811
Messages only for now — we reply as fast as we can.
Licence 73219837 · Travel and Tourism Agency
For a complaint about tourism services you can also call the Ministry of Tourism on 930.
Your ticket is in the Green Bus app and on book.greenbus.sa — open Trips → Find my bookings and enter the email you booked with; we send you a code and your tickets are restored. Just show the QR code when you board.
Message us on WhatsApp (+966 59 629 4811) or use the form above, and include your booking reference — the short code on your ticket. Our team works Sunday to Thursday (except public holidays), 9 am to 5 pm (Saudi time), and we normally reply within three working days. We acknowledge messages automatically at any time. For anything on the day of travel, call the bus company or package provider on the number on your ticket — package providers answer 24 hours a day.
No — authorised sales agents are independent businesses, not Green Bus employees. A booking exists only once it is created and paid in the Green Bus platform: if you pay an agent in cash, make sure the agent confirms your booking in the platform before you travel.
We compare bus trips and Umrah packages from licensed bus companies and package providers across Saudi Arabia — routes, times and prices in one place. Book online, and your ticket appears instantly in the app and at book.greenbus.sa. Green Bus is a booking intermediary licensed by the TGA (licence 28/00000147) and the Ministry of Tourism (licence 73219837), and offers packages only under the Ministry of Tourism licences they require; the bus company or package provider named on your booking is responsible for your trip.
mada, Visa, Mastercard and STC Pay — processed by a licensed payment gateway. Green Bus does not store your card details, and refunds return to the same payment method.
Intercity routes across the Kingdom — see our Destinations guides for cities and journey times. New bus companies and routes are added as the network grows.
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