At Green Bus, our customers are our top priority. Thank you for choosing Green Bus! This Delivery & Shipping Policy outlines how we handle the delivery of your bus tickets and any associated services through our mobile app and website.
All bus tickets purchased through the Green Bus app or website are delivered digitally. Once your payment is successfully processed, you will receive an electronic ticket that can be accessed directly through the app. You can view, download, and use your ticket to board the bus.
You are responsible for providing and maintaining an accurate mobile number and email address, and for using a compatible device with internet connectivity, so that your electronic ticket can be delivered and accessed. Green Bus is not responsible for any failure to receive or access a ticket caused by inaccurate contact details, device or connectivity problems, or your failure to keep access to your email secure. Your electronic ticket is personal to the named passenger(s); you must not share, resell or duplicate it, and you shall be responsible for any misuse of a ticket issued to your email address.
After you complete your booking and payment, your booking confirmation and e-ticket appear in the app immediately, with a booking reference. We also email your ticket, with a PDF copy, to the email address you booked with. You can retrieve your bookings from the last 12 months at any time in the app's "Trips" tab, using that email address and a one-time code sent to it (for a booking made by a sales agent without an email address, the mobile number the agent entered). This e-ticket is your proof of purchase and includes your key travel details.
Bookings cannot be modified - to change your trip, cancel before the cancellation cutoff (free, with an automatic refund) and rebook. Full details are in our Booking and Cancellation Policy. The bus provider's fare rules shown at booking govern whether, and by when, a trip can be cancelled and rebooked, and any price difference on rebooking is payable by you.
If you experience any issues with receiving your ticket or accessing it on the Green Bus app, please contact our customer support team immediately at contact@greenbus.sa. We will assist you in resolving the issue as quickly as possible.
In all cases, Green Bus's liability for ticket delivery issues is limited to re-issuing your ticket or refunding the ticket price paid. Nothing in this Policy excludes or limits any liability that cannot be excluded under the laws of the Kingdom of Saudi Arabia, including liability for Green Bus's own fraud or gross negligence. We use reasonable efforts to respond to delivery issues, normally within three (3) Working Days, and, where the fault is on our side, will resend your e-ticket to the email address you booked with or reissue it in the app. Please have your booking reference and the email address you booked with ready.
If you are unable to receive or access your ticket due to a technical issue on our end, please refer to our Refund Policy for further assistance.
Green Bus offers its platform in multiple languages to cater to a diverse user base. While we strive for accuracy in our translations, in the event of any discrepancy or inconsistency between the translated versions of this Delivery & Shipping Policy and the English version, the English version shall prevail. By using the Service, you acknowledge and agree to this.
If you have any questions about our Delivery & Shipping Policy, please reach out to our customer service team at:
GREEN BUS