How to book intercity bus tickets on Green Bus, keep hold of them, cancel when plans change, and earn Green points along the way.
Go to book.greenbus.sa (or the app), enter your route and date, and compare departures, prices and bus companies. Pick your trip and your seats.
Enter each passenger's name exactly as on their ID, plus their Saudi ID, Iqama or passport number — the type is detected automatically, and passport holders add nationality. Returning travellers can reuse saved travellers instead of retyping.
Your email address is required — it is your booking identity: tickets, lookups and Green points all run on it. Your mobile receives the SMS confirmation.
Pay with mada, Visa, Mastercard or STC Pay. Your ticket appears instantly in Trips with a QR boarding pass, and a confirmation arrives by SMS. Depending on setup, you may also receive an email with a bilingual PDF copy of your ticket attached — the PDF never contains passenger ID numbers.
Tickets sit in Trips — no account, no password. The QR boarding pass works offline.
Open Trips → Find my bookings and enter the email you booked with — we send a code and your tickets are restored, QR codes included.
Show your QR code and carry the original ID used in the booking — names and IDs are on the bus company's passenger manifest and are checked at boarding.
The bus company is the carrier and issues fare tax invoices on request — contact the company shown on your ticket with your booking reference (e.g. GB26-000123), or contact@greenbus.sa if you get stuck.
Open your ticket and tap Cancel. It's free until the cancellation cutoff shown on the ticket, and the refund returns to your payment method automatically — usually within 5–14 days. After the cutoff, the ticket is non-refundable.
Trips can't be edited — cancel free before the cutoff, then book the departure you want.
If a government restriction (for example seasonal Makkah entry rules) prevents your trip, affected bookings are cancelled with a full automatic refund. Permits and visas remain your responsibility.
Give it a few minutes and check Trips → Find my bookings. Failed bookings reverse to your card automatically. Still wrong? Message us with your booking reference.
You earn 1 point per 10 SAR, recorded on the email you book with. Booking through an agent? Give the agent your email — without it, the booking earns no points.
Each point is worth 0.10 SAR and can cover up to half the fare of a future trip.
Fastest: the help widget on this site or WhatsApp +966 59 629 4811. Email contact@greenbus.sa or use the contact form — always include your booking reference for trip matters. We reply within three working days (Sun–Thu). Green Bus is a TGA-licensed ticketing broker (licence 28/00000147); the bus company named on your ticket runs the bus.
GREEN BUS