How to book intercity bus tickets on Green Bus, keep hold of them, cancel when plans change, and earn Green points along the way.
Go to book.greenbus.sa (or the app), enter your route and date, and compare departures, prices and bus companies. Pick your trip and how many seats — every passenger is guaranteed a seat; seat numbers are not assigned.
Enter each passenger's name exactly as on their ID, plus their Saudi ID, Iqama or passport number — the type is detected automatically, and passport holders add nationality. Returning travellers can reuse saved travellers instead of retyping.
Your email address is required — it is your booking identity: tickets, lookups and Green points all run on it. Your mobile lets the bus company reach you on the day of travel.
Pay with mada, Visa, Mastercard or STC Pay. Your ticket appears instantly in Trips with a QR boarding pass, and a confirmation email arrives with a bilingual PDF copy of your ticket attached — the PDF never contains passenger ID numbers.
Tickets sit in Trips — no account, no password. The QR boarding pass works offline.
Open Trips → Find my bookings and enter the email you booked with — we send a code and your tickets are restored, QR codes included. Booked through a sales agent? Use the email you gave the agent.
Show your QR code and carry the original ID used in the booking — names and IDs are on the bus company's passenger manifest and are checked at boarding.
The bus company is the carrier and issues fare tax invoices on request — contact the company shown on your ticket with your booking reference (e.g. GB26-000123-K7M), or contact@greenbus.sa if you get stuck.
Open your ticket and tap Cancel. It's free until the cancellation cutoff shown on the ticket, and the refund returns to your payment method automatically — usually within 5–14 days. After the cutoff, only the partial refund shown for that trip, if any, applies. Paid a sales agent in cash? The refund goes to that agent, who must return it to you in cash.
Trips can't be edited — cancel free before the cutoff, then book the departure you want.
If a government restriction (for example seasonal Makkah entry rules) prevents your trip, affected bookings are cancelled with a full automatic refund. Permits and visas remain your responsibility.
Give it a few minutes and check Trips → Find my bookings. Failed bookings reverse to your card automatically. Still wrong? Message us with your booking reference.
When your bus arrives, you get an email. If the bus breaks down during the trip, or the driver doesn't complete it, and no replacement bus gets you to your destination, you pay nothing: the full fare is refunded. Tell us on WhatsApp if that happens.
You earn 1 point per 10 SAR, recorded on the email you book with. Bookings made through a sales agent don't earn points.
Each point is worth 0.10 SAR and can cover up to half the fare of a future trip.
The return bus journey, everything listed under “What's included” on the package (a Ziyarah tour or meals, for example) and, if you choose a hotel option, your stay in the hotel and room type shown before you pay. You choose transport only or a hotel option yourself — nothing is picked for you. Umrah permits and visas are not included — book your permit on Nusuk.
The package provider named on your booking is responsible to you for your trip — contact them for pick-up points, delays or hotel check-in. Their number is on your ticket. If they sell the package for another company that organises it, your booking names both.
Each package shows its own refund tiers before you pay. Cancel in the app and any refund due goes back to your card automatically — or, if you paid a sales agent in cash, to that agent, who must return it to you in cash.
Your transport is arranged by your Umrah company — book through them, not here. Umrah by bus explains who books what.
Fastest: the help widget on this site or WhatsApp +966 59 629 4811. Email contact@greenbus.sa or use the contact form — always include your booking reference for trip matters. Our team works Sunday to Thursday (except public holidays), 9 am to 5 pm (Saudi time), and we normally reply within three working days; we acknowledge messages automatically at any time. On the day of travel, call the bus company or package provider on the number on your ticket. Green Bus is a booking intermediary licensed by the TGA (licence 28/00000147) and the Ministry of Tourism (licence 73219837); the bus company or package provider named on your ticket is responsible for your trip.
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