From sign-up to settlements: how bus companies publish departures, manage manifests and their regulatory file, and get paid.
Sign up yourself at book.greenbus.sa/op. You'll need a TGA specialized transport licence (النقل المتخصص — educational licences also qualify) to sell bus trips, or a Ministry of Tourism licence to sell packages — in the general category, or in the travel agency category for packages that a general-category organiser has authorised you in writing to sell (add the organiser in Settings → Package organisers; Green Bus checks it first) — plus your CR and your VAT certificate (or a tick that you are not VAT-registered).
Upload your CR and licence (and the VAT certificate). Then add each bus by its plate and each driver by name, and pick them for each departure — passengers see them on their ticket. You keep insurance, operating cards, inspections and driver cards valid and send them only when Green Bus asks (Agreement §25 and §27). Your licences live in your Regulatory file with expiry tracking.
We verify your licence and activate the account. Sales stay linked to a valid licence at all times — if a licence expires, sales stop immediately and resume on renewal.
Create routes and departures, set fares and the seats you allocate to online sale, and assign the bus and driver per departure — last values are prefilled. Trips go on sale instantly. Before you publish, set your passenger line under Settings: every ticket shows it as the passenger's first contact on the day of travel.
Every departure has a manifest with each passenger's name and ID number — ready for boarding checks and for the authorities. Your drivers see it in their own portal and scan QR tickets at boarding.
You create and manage driver accounts from your portal. Drivers sign in at book.greenbus.sa/driver.
Tickets you sell at your own counter are your own cash sales, outside Green Bus money — the counter draws from your bus's full seat capacity, not just the online allocation.
If you cancel a departure, a package date or a booking, online customers are told and refunded in full to their payment method automatically (counter sales are yours to refund). Green Bus's commission on each of those bookings is still charged to you and deducted from your next payout (Bus Company Agreement §8(b)); Green Bus waives it only for a closure ordered by an authority or genuine force majeure.
Anything extra your passengers must know or pay — for example SAR 10 per person, paid to the driver, for the ziyarah in Madinah — goes in Settings → Account & settings → Your booking conditions, in English and Arabic. One package can have its own conditions instead, from its card in the Packages tab (📋 Booking conditions) — for example the ziyarah fee on the Madinah packages only. Green Bus checks every text first; once approved, customers see it just before they pay (on a package, right above the total) and on their ticket, in addition to Green Bus's terms.
When the bus arrives, the driver taps Arrived in the driver portal and every passenger is emailed (a TGA rule). If the bus breaks down or a trip is stopped before the destination, report it from the same screen within two hours. Unless a replacement bus gets the passengers to their destination, they pay nothing: you bear the whole refund, Green Bus's commission included (Bus Company Agreement §19.7). On a package bus, Arrived and reporting a problem work the same way, but nothing is refunded automatically: Green Bus calls you, decides each booking's refund (charged to you where the failure is yours), and reports any accident or other safety incident to the Ministry of Tourism at once.
For police checkpoints, open 🛂 Checkpoint passenger list on a departure in Today, or on a package bus, and print it in Arabic or English: each passenger booked online or through a sales agent, with nationality (blank for an Iqama holder), ID type and full ID number, plus the plate, the driver and the bus's route; counter seats and a second driver are blank lines to fill in by hand. Your drivers and conductors see it in the Driver app from 6 hours before the bus leaves until 30 hours after; their boarding list shows only the last 4 ID digits. Every opening is recorded.
Online sales stay open until departure unless you set Settings → Online sales close before departure (0–72 hours, set separately for bus trips and packages); your counter still sells. Special periods there give departures between two dates a longer cut-off — for example from 11 Ramadan to the end of Ramadan; the longer one applies.
All your prices live in one place, the Price table in the Packages tab: the bus fare for each trip, and the hotel price per hotel day in each city for each room type — how many beds, who may book it (anyone, men only, or women and families) and whether it is sold as a whole room or per person. Add special prices for a season, a holiday or single dates, and choose when a change starts: now, or from a departure date. Every package works out its prices from the table unless you type a price of its own, and every sale uses the same price, so a customer pays the same in the app and through a sales agent; tickets already sold keep their price.
New package asks, step by step: where it goes (the cities in order); when it leaves (every week on chosen days, or on dates you choose) and the seats on the bus; the day plan — bus times there and back, a Friday return time, the hotel days, and hotel check-in and check-out chosen from a list, which each customer sees in their own language; what customers can choose (transport only, a shared bed or a private room); what they pay, worked out from your Price table; the details that are usually the same on all your packages, such as the transport company (filled in from your last one); and the title. Make a copy starts the next package from one you have. Packages on the same bus share its seats, out and back, so the bus is never oversold.
Customers see who is behind a package (Ministry of Tourism rules). Each package names the company whose buses carry the passengers, with its TGA licence — you, once Green Bus has your valid TGA licence on file; otherwise the TGA-licensed company you name. A company with only a Ministry of Tourism licence must name one. A package that names no transport company, while no valid TGA licence of yours is on file, goes off sale. Rooms to book in the Packages tab — and on each date in My packages — lists every paid booking that needs a hotel room, by city and hotel day, with shared beds pooled into rooms, so you know what to book. Once the hotels are booked for a date, add them on that date with 🏨 Hotels for this date: the hotel in each city, in English and Arabic, with its Ministry of Tourism licence. Customers already booked on that date are emailed, and their tickets show them.
Meeting points and the hotel wording are written in both Arabic and English, so every customer reads them in their own language; the booking conditions too. Hotel times come from a standard list for the same reason. The app then shows the package in the customer's language, and the email and PDF ticket in Arabic and English, each with the booking date, the price part by part and whether VAT is included.
Green Bus collects fares as your limited collection agent — the money is yours, paid to your bank every Tuesday for journeys completed at least three working days earlier, with an itemised statement per booking.
If a booking is refunded after it was settled to you, the amount is clawed back from the next settlement and the commission reversed — the statement shows it line by line.
You are the carrier of record: if you are VAT-registered, you issue a simplified tax invoice for each fare at the time of the sale, through your own e-invoicing (Fatoora) system, and get it to the passenger yourself or give it to us on request to pass on. The Green Bus confirmation is not a tax invoice. Green Bus invoices its commission to you with each settlement; VAT is added only while Green Bus is VAT-registered, and the invoice says which.
Licence and CR with expiry badges, and the bus and driver of every departure — kept ready for the Transport General Authority whenever needed. Insurance and bus or driver documents only when Green Bus asks.
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