This is the standard text of the Green Bus Bus Company Agreement, version 2.18. Words in [square brackets] are filled with each bus company's own details and Schedule A commercial terms when the agreement is accepted electronically in the Bus company portal. The English text prevails where the two texts differ.
This Brokerage Agreement (the "Agreement") is entered into between Green Bus Company For steering vehicles (شركة جرين باص لتوجية المركبات), a limited liability company, Commercial Registration (unified) No. 7042283494 (formerly No. 1009124426), holder of Transport General Authority (TGA) brokerage licence No. 28/00000147 and Ministry of Tourism travel and tourism services licence No. 73219837 (Travel and Tourism Agency; electronic platform), Riyadh, Kingdom of Saudi Arabia ("Green Bus"), and [Bus company name], Commercial Registration No. [CR number], holder of [TGA licence No. … and/or Ministry of Tourism licence No. …] (the "Operator"). Each a "Party", together the "Parties".
In this Agreement: "Applicable Law" means all laws, regulations, rules, decisions and instructions in force in the Kingdom from time to time, including those issued by the TGA, the Ministry of Tourism, the Zakat, Tax and Customs Authority and the Saudi Data and Artificial Intelligence Authority; "Booking" means a reservation of a seat or package on the Operator's services made through the Platform; "Commission" means Green Bus's commission determined under Schedule A and Clause 24; "Kingdom" means the Kingdom of Saudi Arabia; "Losses" means all losses, liabilities, damages, fines, penalties, refunds, chargebacks, costs and expenses (including reasonable legal fees); "Passenger Data" means any personal data relating to passengers or prospective passengers obtained through the Platform; "Platform" means the websites, mobile applications, Bus company portal and related systems operated by Green Bus; "TGA" means the Transport General Authority; and "Working Day" means a day other than a Friday, Saturday or official public holiday in the Kingdom. All dates, periods and deadlines in this Agreement are counted by the Gregorian calendar and Riyadh time.
The Operator appoints Green Bus, on a non-exclusive basis, as a licensed booking intermediary (broker) to market and sell seats and multi-day packages on the Operator's services through Green Bus platforms. Green Bus is not a carrier; the Operator remains the carrier of record and the principal in every contract of carriage with passengers. Nothing in this Agreement creates a partnership, joint venture, agency beyond fare collection, or employment relationship. Green Bus does not guarantee any minimum volume of Bookings or revenue. Green Bus may list, market and sell the services of other operators, including services competing with the Operator's, and shall determine in its discretion the presentation, ranking, availability and promotion of listings on the Platform. Green Bus may publish passenger ratings and reviews of the Operator's services and is not responsible for their content.
Green Bus shall use reasonable endeavours to: (a) list the Operator's routes, schedules, fares and packages; (b) sell tickets and issue electronic tickets with unique references; (c) collect fares from passengers as the Operator's limited collection agent; (d) provide first-line customer support for booking matters; and (e) provide the Operator with sales statements through the Bus company portal. Green Bus does not warrant that the Platform will be uninterrupted or error-free and may carry out maintenance, updates or changes to the Platform from time to time.
The Operator shall at all times: (a) hold a valid Commercial Registration and a valid licence for each kind of service it sells through the Platform — a TGA licence for bus trips and a Ministry of Tourism licence for packages — and ensure that every bus used for any service sold through the Platform, including within a package, is operated under TGA authorisation with a valid operating card; (b) operate, or procure that the company running its buses operates, roadworthy, insured vehicles with licensed drivers; (c) operate the published schedules and honour every valid Green Bus ticket; (d) keep inventory, pricing, pick-up points and amenities accurate in the portal, and honour every Booking at the fare displayed at the time of Booking, including where the fare was entered incorrectly by the Operator; (e) for packages, provide the accommodation and inclusions as described; (f) comply with all Applicable Law, including transport, safety and consumer-protection laws; (g) not subcontract or delegate the performance of any service sold through the Platform to any other person without Green Bus's prior written consent, and in any event only to an operator that satisfies Clause 25, the Operator remaining fully liable for any subcontractor (for a package, Green Bus consents, for the purposes of this Clause and Clause 18, to the company the Operator names on the Platform under Clause 25(a)(ii) as running that package's buses, until Green Bus withdraws that consent by notice (which, unless that company no longer satisfies Clause 25, applies only to departures on which no booking has yet been made) or withdraws the package from sale); (h) comply with Green Bus's published operator standards and reasonable instructions on boarding, passenger verification and service quality as notified from time to time; and (i) notify Green Bus immediately, and in any event within two (2) hours, of any accident, injury, death, criminal incident or serious safety event involving passengers booked through the Platform, and provide all information Green Bus reasonably requests.
Green Bus commission: [commission % per your Schedule A] of the gross fare on ticket sales, and [package commission % per your Schedule A] of the gross price on multi-day packages, deducted at source. Commission is exclusive of VAT. While Green Bus is registered for VAT, VAT is charged on the Commission at the applicable rate and deducted at source together with it; while Green Bus is not registered for VAT, no VAT is charged on the Commission. "Gross fare" and "gross price" mean the full price displayed for the Booking before any promotional discount funded by Green Bus. Settlement: transfer of net proceeds to the Operator's IBAN [IBAN] every Tuesday, in accordance with Clause 20. Counter or cash sales made outside the platform are outside the scope of this Agreement. The commission rates recorded at acceptance apply to this Operator and may only be changed by written agreement of the Parties.
Fares collected by Green Bus are held for the account of the Operator, net of Commission, refunds and chargebacks, and remitted per Schedule A. Settlements are made only to the Operator's verified IBAN registered in the Bus company portal, which must be an account held in the Operator's exact legal name as shown in its Commercial Registration; Green Bus shall not pay to an account in any other name, whatever instruction it receives; any change of IBAN requires Green Bus approval and suspends settlements for forty-eight (48) hours from approval as an anti-fraud measure, and each settlement records the IBAN actually paid. Each Party is responsible for its own taxes, including VAT, on its own supplies; amounts stated are exclusive of VAT where applicable. Green Bus may set off against any amount payable to the Operator any amount owed by the Operator to Green Bus under this Agreement, including refunds, chargebacks, Commission, fines and Losses for which the Operator is responsible. Where Green Bus receives from the TGA, the Ministry of Tourism or any other authority a notice, violation record, inspection report or decision (a "Regulatory Notice") concerning any service sold through the Platform by the Operator, or any Booking, bus or driver used to perform such a service, for which the Operator may be responsible under Clause 13, Green Bus may withhold from any settlement or other amount due to the Operator, whether or not it relates to the Bookings concerned, the fine or penalty stated in the Regulatory Notice or, where none is stated, Green Bus's reasonable estimate of it (not exceeding what the authority's published schedule of violations and penalties allows for that violation, where one exists), together with its reasonable estimate of the costs of responding (together, the "Regulatory Amount"), until the matter is finally resolved. Green Bus shall inform the Operator in writing of the amount withheld and the reason, and shall, within ten (10) Working Days after the final resolution, release any amount not applied. Green Bus may withhold settlement of amounts relating to Bookings that are disputed, subject to a chargeback or suspected fraud, or the subject of a regulatory enquiry, until the matter is resolved, and following notice of termination may retain a reserve equal to the refunds and chargebacks it reasonably anticipates, together with the Regulatory Amount of any Regulatory Notice received before the reserve is released, for up to one hundred and twenty (120) days after the date of the last journey operated under this Agreement or, for a Regulatory Amount, until that Regulatory Notice is finally resolved, if later. Where amounts available for settlement are insufficient, the Operator shall pay the shortfall within seven (7) days of Green Bus's written demand. No interest or return accrues on amounts held by Green Bus. Green Bus is not required to hold collected fares in a segregated account and may hold them in its general accounts. Green Bus is not liable for any failure or delay caused by banks or payment gateway providers. Any demand for payment under this Agreement that the Operator does not dispute in writing, giving its reasons, within five (5) Working Days of receiving it is taken as accepted by the Operator.
Refunds follow the cancellation policies published in the apps at the time of booking. For standard tickets, the free-cancellation window the Operator sets for each route applies, followed, where the Operator sets one, by a partial refund funded by the Operator for the period after it, as displayed to the passenger before payment. For packages, the cancellation terms the Operator sets for each package in the Bus company portal apply, as displayed to the passenger before payment: a full refund up to a number of days before departure, then a partial refund at the percentage the Operator sets (if any), then no refund, counted in calendar days before the departure date; any refund under these terms is funded by the Operator. Where the Operator sets no terms for a package, the default applies: more than 7 days before the departure date — 100% refund; 3 to 7 days — 50% refund; fewer than 3 days — non-refundable. If the Operator cancels a departure, passengers receive a 100% refund funded by the Operator, and Green Bus may assist passengers with rebooking. Where the Operator cancels, materially delays, changes or fails to operate a departure, or fails to provide any package inclusion, the Operator shall (a) fund in full all refunds and any compensation due to passengers under Applicable Law or TGA requirements, (b) remain liable to pay Green Bus the Commission that would have been earned on the affected Bookings, notwithstanding Clause 24.3, and (c) reimburse Green Bus's reasonable costs of passenger rebooking and care. Green Bus may issue refunds or goodwill credits to passengers where required by Applicable Law or reasonably necessary to protect passengers, and recover them from the Operator where they result from the Operator's act or omission. This includes refunding a passenger immediately and without deduction, or offering an equivalent alternative at no extra cost, where a booked service cannot be provided, as the Ministry of Tourism's regulations require. A ticket is valid for travel only when Green Bus has received payment for it in full. The Platform shows any unpaid ticket, and any ticket held by Green Bus's payment reconciliation, as not valid, and the driver's scan refuses it; the Operator shall not carry a passenger on a ticket the Platform shows as not valid, and Green Bus has no liability to the Operator for any journey so provided. The Operator shall scan every passenger's ticket at boarding using the Platform. A boarding scan is evidence that the passenger travelled, and Green Bus will rely on it to contest chargebacks; where a passenger was carried without a boarding scan, any chargeback claiming that the journey was not provided is borne by the Operator.
Each Party shall comply with the Saudi Personal Data Protection Law (PDPL). As between the Parties, Green Bus is the controller of Passenger Data collected through the Platform. Green Bus shall disclose to the Operator only the Passenger Data necessary to perform the carriage and package services, and the Operator shall: (a) process Passenger Data solely for that purpose and not for marketing or any other purpose; (b) implement appropriate technical and organisational security measures; (c) not disclose Passenger Data to any third party, or transfer it outside the Kingdom, except as required by Applicable Law; (d) delete Passenger Data when it is no longer needed for that purpose and in any event on termination, save where retention is required by Applicable Law; and (e) provide Green Bus with such assistance and information as it reasonably requires to meet its obligations under the Personal Data Protection Law and its Implementing Regulations.
This Agreement takes effect upon electronic acceptance and continues until terminated by either Party on thirty (30) days' written notice. Either Party may terminate immediately by notice if the other Party's licence lapses, it becomes insolvent or subject to bankruptcy proceedings, or it commits a material breach not cured within fifteen (15) days of notice. Green Bus may also terminate immediately by notice, without any cure period, if the Operator breaches Clause 5(a), 5(b), 9, 25 (save a failure under Clause 25(a)(ii) or (iii) corrected within twenty-four (24) hours of notice), 27, 28, 29, 32 or 33, or commits fraud. Green Bus may, without liability, suspend sales of all or any of the Operator's services immediately where any ground for termination arises, a safety incident occurs, the Operator fails to honour valid tickets, Green Bus receives serious or repeated passenger complaints, fraud is suspected, a competent authority so requests, or the Operator fails to pay, within seven (7) days of demand or, if later, by the end of the period for disputing the demand under Clause 7, any amount due under this Agreement that it has not disputed in writing with reasons, or that is taken as accepted under Clause 7, until the matter is resolved to Green Bus's reasonable satisfaction. Termination does not affect accrued rights, pending bookings, settlements or refunds.
On termination for any reason: (a) the Operator shall operate and honour every Booking made before the termination date in accordance with this Agreement; (b) Green Bus may retain the reserve described in Clause 7 and continue to apply refunds, chargebacks and set-off; (c) the Operator shall cease using Green Bus's name and marks and shall delete Passenger Data in accordance with Clause 9; and (d) Clauses 7, 8, 9, 11, 12, 13, 16, 17, 18, 19, 20, 21, 23, 26, 28, 30, 31, 32 and 34, and any other provision which by its nature is intended to survive, shall continue in force.
The Operator is solely liable for the carriage and, for packages, the accommodation, including delay, injury, baggage and service failures. Green Bus's aggregate liability arising out of or in connection with this Agreement, whether in contract, tort or otherwise, shall not exceed the Commission actually received by Green Bus in respect of the affected Bookings, and in any event shall not exceed the total Commission received by Green Bus under this Agreement in the three (3) months preceding the event giving rise to the claim. Green Bus shall not be liable for any unavailability of the Platform or for any inaccuracy in information supplied by the Operator. Neither Party is liable to the other for indirect or consequential loss or loss of profit, save that this exclusion does not limit the Operator's obligations under Clauses 7, 8, 13, 20, 21, 23, 26, 29 and 34. Nothing in this Agreement limits or excludes liability for fraud or gross error, or any other liability that cannot be limited under Applicable Law.
The Operator shall indemnify and hold harmless Green Bus and its affiliates, managers, directors and employees against all Losses arising out of or in connection with: (a) the performance or non-performance of transport, accommodation or other services by the Operator, its drivers, employees or subcontractors, including death, personal injury, delay and loss of or damage to baggage; (b) any breach of this Agreement or Applicable Law by the Operator; (c) any inaccurate information supplied by the Operator, including its VAT status; (d) any personal data breach or misuse of Passenger Data by or through the Operator; (e) any infringement of third-party rights by content supplied by the Operator; and (f) any fine, penalty or sanction imposed on Green Bus, or on any of its managers, directors or employees in that capacity, by the TGA, the Ministry of Tourism, the Ministry of Hajj and Umrah, the Zakat, Tax and Customs Authority, the Saudi Data and Artificial Intelligence Authority or any other authority as a result of the acts or omissions of the Operator, its drivers, employees, subcontractors or any other person it engages (including the company running a package's buses, any hotel of a package and any Organiser under Clause 34), including any amount paid to settle or reduce it and Green Bus's reasonable costs of responding to that authority. Where a fine, penalty or sanction results partly from Green Bus's own acts or omissions, the Operator's liability for it under this Clause 13 is reduced to the extent of Green Bus's contribution. Green Bus shall notify the Operator of any third-party claim (which includes any proceedings or enquiry by an authority), and may conduct its defence at the Operator's cost, with the Operator providing all reasonable cooperation. Green Bus may pay a fine, penalty or sanction by the date the authority sets, or settle it, unless, within three (3) Working Days of being told of it (or before the authority's date, if sooner), the Operator asks Green Bus in writing to contest it and pays in advance Green Bus's reasonable estimate of the costs of doing so. A copy of the Regulatory Notice or the authority's decision, together with Green Bus's written statement of the amount paid or payable, is sufficient evidence of the fine, penalty or sanction, of its amount and, where it is a Regulatory Notice (as defined in Clause 7), that it resulted from the acts or omissions of the Operator, its drivers, employees, subcontractors or any other person it engages, unless the Operator proves otherwise.
Neither Party is liable for failure or delay caused by events beyond its reasonable control. Refund obligations for affected bookings continue to apply in accordance with Clause 8. Force majeure does not excuse any payment, refund or reimbursement obligation. The affected Party shall promptly notify the other and use reasonable endeavours to mitigate the effects. If a force majeure event prevents the Operator from performing for more than thirty (30) consecutive days, Green Bus may terminate this Agreement by notice.
Green Bus may update the standard terms of this Agreement by fifteen (15) days' notice through the Bus company portal; continued use of the platform after the effective date constitutes acceptance of the updated terms. Changes to the Schedule A commission rates require the Parties' written agreement. Notices may be given through the portal or to the Parties' registered email addresses. Notices to Green Bus shall be sent to contact@greenbus.sa or such other address as Green Bus notifies. A notice given through the portal or by email is deemed received on the next Working Day after it is sent, unless the sender receives a delivery-failure message.
This Agreement is executed electronically. Acceptance through an OTP-verified session in the Bus company portal constitutes a valid electronic signature under the Saudi Electronic Transactions Law. Each Party warrants that the person who accepts this Agreement on its behalf is its owner, a manager registered in its Commercial Registration, or an attorney under a valid power of attorney, and is authorised to bind it. The Platform records who accepted, in what capacity, when and from where, and sends a copy of the acceptance to the person who accepted and to the Operator's owner; the Operator shall notify Green Bus within seven (7) days of receiving that copy if the acceptance was not authorised. The Operator's use of the Platform after acceptance, including listing services or accepting any settlement, confirms and ratifies the acceptance. The Platform's electronic records, including Bookings, payments, boarding scans, acceptances, notices and settlement statements, are evidence of their contents unless the contrary is proven. This Agreement is issued in Arabic and English; the English text prevails in the event of any conflict.
This Agreement is governed by the laws of the Kingdom of Saudi Arabia. The competent Commercial Courts in Riyadh shall have exclusive jurisdiction over any dispute not resolved amicably within thirty (30) days after one Party notifies the other of it. Nothing in this Clause prevents Green Bus from seeking urgent interim or protective relief from any competent court.
This Agreement, together with Schedule A and the published policies referenced in it, constitutes the entire agreement between the Parties regarding its subject matter and supersedes prior discussions. If any provision is held invalid, the remaining provisions continue in force. The Operator may not assign, transfer or subcontract this Agreement or any of its rights or obligations without Green Bus's prior written consent; any change of control of the Operator shall be notified to Green Bus within five (5) Working Days and entitles Green Bus to terminate this Agreement by notice. Green Bus may assign or transfer this Agreement to any affiliate or to a successor to its business on notice to the Operator. No failure or delay in exercising any right operates as a waiver of it, and the rights and remedies under this Agreement are cumulative.
19.1 Green Bus provides first-line support to passengers for booking, payment, refund processing and Platform matters. 19.2 The Operator is solely responsible for all matters of carriage, including delays, cancellations, breakdowns, re-routing, driver and on-board conduct, baggage, lost property, denied boarding and safety. 19.3 The Operator shall designate a named support contact and a deputy (name, mobile, email) and shall respond substantively to referrals from Green Bus or from passengers within four (4) working hours, between 08:00 and 20:00 Kingdom time, seven days a week. In addition, the Operator shall provide a telephone number for passengers, which Green Bus shows on every ticket and booking confirmation as the passenger's first contact for matters of carriage. On every day on which the Operator has departures, it shall keep that number staffed and answered from at least two (2) hours before its first departure of that day until the last of that day's departures has arrived. Where the Operator sells packages through the Platform, that number shall be staffed and answered at all times, twenty-four (24) hours a day, seven days a week, as the Ministry of Tourism's regulations require. The Operator shall keep this number up to date and notify Green Bus at once of any change. 19.4 The Operator shall keep its schedules, fares, seat availability, boarding lead times and pick-up and drop-off points on the Platform accurate, and shall notify Green Bus of any change no less than 24 hours before it takes effect, save for force majeure or safety grounds, where notice is given without delay. 19.5 Green Bus may communicate service disruptions to affected passengers on the Operator's behalf, using the information the Operator provides.
19.6 The Operator shall reimburse Green Bus within seven (7) days of demand for any compensation, credit or cost Green Bus reasonably incurs towards passengers as a result of the Operator's failure to meet its obligations under this Clause 19 or in respect of carriage.
19.7 Breakdown or refusal during the trip. Under Article 16(13) of the Transport General Authority's Executive Regulation for Brokerage in Passenger Transport by Bus through Electronic Applications, Green Bus may not collect the fare where the bus breaks down during the trip, or the driver refuses without a valid reason to complete it. In either case the Operator shall: (a) report it to Green Bus immediately through the Platform (the Driver portal) or, if that is not possible, through Green Bus's support channels, and in any event within two (2) hours; (b) bear in full the refund of the whole fare to every affected passenger, including Green Bus's Commission on those Bookings, which Green Bus may deduct from any amount due to the Operator; and (c) remain responsible for the passengers' safety and onward arrangements. No refund is due under this Clause where the Operator completes the trip with a replacement bus that brings the passengers to their destination. A valid reason means an instruction from the police, the Transport General Authority or another competent authority, or a real and immediate risk to the safety of the passengers or the driver (such as a closed road or dangerous weather); the conduct of a passenger who endangers others is a valid reason to refuse that passenger only. Green Bus decides whether this Clause applies on the information available to it, including passenger reports.
This Clause governs when settlement is made and prevails over any other wording on that subject in this Agreement, including in Clause 7 and Schedule A, but without prejudice to Green Bus's rights of set-off, withholding and reserve under Clause 7. 20.1 Green Bus shall run a settlement each week on Tuesday (a "Settlement Run"). If a Tuesday is not a Working Day, that week's Settlement Run is held on the next Working Day. Each Settlement Run covers fares for journeys completed at least three (3) Working Days before the date of that Run. 20.2 The amount settled equals the gross fares so covered, less (a) Green Bus's Commission and (b) amounts already refunded to passengers in respect of those fares. 20.3 Fares for journeys not yet completed, or completed within the three-Working-Day window, carry forward to the next Settlement Run. 20.4 Payment is made to the Operator's registered IBAN, accompanied by an itemised settlement statement listing each booking reference, fare, VAT treatment, Commission and net amount. 20.5 Where a fare is refunded to a passenger after it has been settled to the Operator, Green Bus may deduct the refunded amount, and reverse the related Commission, from the next Settlement Run or Runs and, where those Runs are insufficient, the Operator shall pay the shortfall within seven (7) days of demand. 20.6 Payment gateway fees are borne by Green Bus, save that chargebacks, and the fees associated with them, arising from the Operator's failure to perform or from inaccurate Operator information are borne by the Operator. Only Bookings whose payment Green Bus has received and reconciled with the payment gateway are included in a Settlement Run; a Booking held by Green Bus's payment reconciliation is excluded until it is released.
21.1 The Operator declares whether it is registered for VAT in the Kingdom. If registered, it shall provide its fifteen-digit Tax Identification Number and a copy of its VAT registration certificate. If not registered, it shall provide written confirmation of non-registration. 21.2 The Operator shall notify Green Bus in writing within five (5) Working Days of any change to that status, including registration, deregistration or a change of number. 21.3 The Platform displays VAT on the Operator's fares strictly according to the status declared under this clause. The Operator is solely responsible for the accuracy of its declaration and for any VAT due on its fares; absent a declaration, no VAT will be shown or charged on its fares.
21.4 The Operator shall indemnify Green Bus against any VAT, penalty, assessment or other Losses arising from any inaccurate, incomplete or late declaration or notification under this Clause.
22.1 The fare is the Operator's supply to the passenger. Where the Operator is registered for VAT, it shall issue a simplified tax invoice for each fare at the time of the sale and a tax invoice where a passenger is entitled to one, in each case as the VAT Law and its Implementing Regulations require and in compliance with the e-invoicing (Fatoora) requirements of the Zakat, Tax and Customs Authority. The Operator is responsible for delivering each invoice it issues to the passenger, by its own means or, where Green Bus asks, by promptly providing it to Green Bus for delivery to the passenger. 22.2 The booking confirmation issued by Green Bus is not a tax invoice and states so on its face. Green Bus will direct any passenger requesting a tax invoice to the Operator's support contact, quoting the booking reference. 22.3 Green Bus issues its own invoices to the Operator for its Commission: while Green Bus is registered for VAT, these are tax invoices with VAT charged at the applicable rate; while it is not registered for VAT, they are invoices on which no VAT is charged.
The Operator appoints Green Bus as its limited collection agent to collect fares from passengers on its behalf. Payment of a fare by a passenger to Green Bus discharges the passenger's payment obligation to the Operator. Amounts collected are held for the Operator, subject to Clause 7, until settlement under Clause 20, net of Commission. Green Bus acts as broker only; the Operator remains the carrier of record and the principal in every contract of carriage.
24.1 Green Bus's Commission on each booking equals the agreed Schedule A percentage of that booking's gross fare, subject to a minimum of SAR [minimum commission per your Schedule A] per booking (the "Minimum Commission"). Where the percentage amount for a booking is less than the Minimum Commission, the Minimum Commission applies. 24.2 The Commission for a booking never exceeds the gross amount retained for that booking; where the retained amount is less than the Minimum Commission, the Commission equals the retained amount. 24.3 Subject to Clause 8 (where the Operator cancels or fails to operate), where a fare is partially refunded and a balance is retained for the Operator, the Commission for that booking is computed on the retained balance under the same rule. 24.4 The Minimum Commission recorded at acceptance applies to this Operator and may only be changed by written agreement of the Parties. This Clause supplements the commission provisions elsewhere in this Agreement, including Schedule A, and prevails over them to the extent of any conflict.
Where the Operator sells bus trips through the Platform, it represents and warrants that it holds, and shall maintain throughout the term of this Agreement, a valid Transport General Authority licence in the specialized passenger transport activity or the educational transport activity — the only counterparties permitted to a bus-brokerage service provider under Article 10 of the Executive Regulation for the Activity of Brokerage in Passenger Transport by Buses via Electronic Applications — and that every bus and driver used to perform services sold through the platform satisfies, at all times, all regulatory conditions and requirements, including a valid operating card, a valid professional driver card and a valid periodic technical inspection. Where the Operator sells packages through the Platform, it represents and warrants that it holds, and shall maintain while it lists packages, a valid Ministry of Tourism licence covering them, in a category that permits preparing and running tour programmes (at present, the "general travel and tourism services" category) or, for packages it sells as an authorised reseller under Clause 34, a valid Ministry of Tourism licence in the travel agency category, and that every bus used to perform a package is operated under TGA authorisation with a valid operating card and driven by a driver holding a valid professional card. Green Bus may withdraw from sale, without liability, the bus trips of an Operator that has no valid TGA licence on record and the packages of an Operator that has no valid Ministry of Tourism licence on record. The Operator shall: (a) (i) provide Green Bus, before activation and thereafter on request (including on each renewal), with copies of its Commercial Registration and of its licence or licences (TGA and/or Ministry of Tourism); (ii) enter in the Platform, before a package is listed, the company running the package's buses (which may be the Operator itself) and that company's TGA licence number and, where the package includes accommodation, enter for each package date the hotel in each city and the hotel's Ministry of Tourism licence number as soon as the hotel is booked and in any event before that date's departure; (iii) enter in the Platform, before each departure (for a package, before the outbound and before the return journey), the bus and driver operating it (the bus's registration plate and the driver's name), which Green Bus may show to passengers, correct them at once if either changes, and inform those drivers, or procure that they are informed, that Green Bus records these details and may show them to passengers; and (iv) on Green Bus's request, provide, or procure that the company running the buses provides, evidence that any bus used on Platform services holds a valid operating card, periodic technical inspection and insurance and that its driver holds a valid professional driver card, within four (4) hours where Green Bus's request states that it is needed to answer an urgent request from the Transport General Authority or the Ministry of Tourism, within twelve (12) hours where the request states that it is needed to answer any other request from either of them, and otherwise within two (2) Working Days; (b) notify Green Bus in writing within twenty-four (24) hours if any such licence or document (including the TGA licence of a company running a package's buses and a hotel's Ministry of Tourism licence) expires, is suspended or cancelled, or otherwise ceases to be valid, or if any bus or driver ceases to satisfy the regulatory requirements; (c) consent to Green Bus recording this information and disclosing it to the Transport General Authority or the Ministry of Tourism upon either's request or as Applicable Law requires; and (d) permit Green Bus or its appointee, on reasonable notice, to inspect records, buses and driver documentation used for Platform services and to carry out spot checks, and promptly remedy any non-compliance identified. Green Bus may immediately suspend sales of affected services upon such notice or upon becoming aware of any non-compliance, and Clause 10 applies.
Green Bus acts under this Agreement as a broker of bus passenger transport pursuant to Transport General Authority licence No. 28/00000147 and, for packages, as an intermediary under its Ministry of Tourism travel and tourism services licence No. 73219837 (Travel and Tourism Agency), marketing and selling them on the Operator's behalf; nothing in this Agreement makes Green Bus the organiser, provider or seller of record of any accommodation, tourism or pilgrimage service. Where the Operator offers, now or in the future, any bundled product that includes accommodation or other non-transport components through or alongside the platform: (a) the Operator (or its designated partner) is the sole seller of record and provider of all non-transport components; (b) the Operator represents and warrants that it holds, and shall maintain, every licence, registration and approval required for such components under the laws of the Kingdom, including those of the Ministry of Tourism and, where applicable, the Ministry of Hajj and Umrah; (c) Green Bus's role, fees and liability remain limited to brokerage of the transport component; and (d) the Operator shall indemnify Green Bus against any claim, fine or liability arising from the non-transport components. Green Bus may decline, suspend or withdraw the listing of any bundled product at its discretion, including where the licensing position is unclear. The Operator may list packages through the Platform only while it holds a valid Ministry of Tourism licence covering them (or, for packages sold as an authorised reseller, the licence and written authorisation required by Clause 34), and Green Bus may withdraw the Operator's packages from sale, without liability, for any period in which no valid Ministry of Tourism licence is recorded.
This Clause supplements Clause 5(b) (Operator Obligations). The Operator shall maintain, or procure that the company running its buses maintains, for every bus used to perform services sold through the platform, valid insurance coverage meeting or exceeding the minimum requirements prescribed by the Transport General Authority and the compulsory motor insurance regulations of the Kingdom of Saudi Arabia for public passenger transport vehicles, and shall provide evidence of such coverage to Green Bus on request, within the time set by Clause 25(a)(iv). Green Bus may suspend sales of the affected bus under Clause 10 if evidence of current coverage is not provided within that time or a policy lapses. In addition, the Operator shall maintain, or procure that the company running its buses maintains, with an insurer licensed in the Kingdom, passenger and third-party liability insurance covering death, personal injury and loss of or damage to baggage arising from services sold through the Platform, with limits not less than those required by Applicable Law and the TGA. The Operator shall provide evidence of this cover on request, within the time set by Clause 25(a)(iv), and shall notify Green Bus within two (2) Working Days of any cancellation or material reduction of cover.
This Clause supplements Clause 9 (Data Protection). If the Operator becomes aware of any unauthorised access to, or loss, disclosure or destruction of, passenger data obtained through the platform, the Operator shall notify Green Bus in writing without undue delay and in any event within twenty-four (24) hours of becoming aware, describing the nature of the incident and the data affected, and shall cooperate with Green Bus's response to the incident, including any notification Green Bus is required to make to the affected passengers or to the competent authority under the Personal Data Protection Law. The time limit above enables Green Bus, as controller, to notify the Saudi Data and Artificial Intelligence Authority within seventy-two (72) hours as required by the Implementing Regulations of the Personal Data Protection Law. The Operator shall take all reasonable steps to contain and remedy the incident, shall not notify passengers or any authority regarding Passenger Data without Green Bus's prior consultation save where required by Applicable Law, and shall bear all costs of the response where the incident occurred within its systems or control.
This Clause supplements Clause 25 (Regulatory Status, Evidence & Notification). During any period Green Bus designates as restricted for a given city — including, without limitation, the Hajj season for Makkah — the Operator shall not offer, publish, or accept bookings for any route, package, or departure to that city on the platform for that period. Green Bus may deactivate any such route, package, or departure and refund any booking made into a restricted period at the Operator's expense, including recovering from the Operator any amount already settled to it in respect of that booking, without prior notice. The Operator remains solely responsible for compliance with all Hajj-season and pilgrim-transport regulations issued by the Transport General Authority and other competent authorities, whether or not reflected in a restriction Green Bus has set under this Clause.
Each Party shall keep confidential all non-public information received from the other in connection with this Agreement, including commercial terms, Commission rates, sales data and Platform functionality, and use it only for the purposes of this Agreement, save for disclosure required by Applicable Law or a competent authority, or to its professional advisers under a duty of confidence. This obligation survives for three (3) years after termination.
The Platform, Green Bus's name, marks, content and all data generated through the Platform (including booking and sales data) belong to Green Bus. The Operator grants Green Bus a non-exclusive, royalty-free licence during the term to use the Operator's name, marks, images and service information to list and promote its services, and warrants that such use will not infringe any third-party rights. The Operator shall not use Green Bus's name or marks without its prior written consent.
During the term and for twelve (12) months after termination, the Operator shall not, directly or indirectly, solicit or induce any passenger whose details it obtained through the Platform to book with the Operator other than through the Platform, including by distributing promotional material or offering discounts for direct booking on board or at pick-up points.
Each Party shall comply with the Anti-Bribery Law, the Anti-Money Laundering Law and all other Applicable Law relating to bribery, corruption, money laundering and sanctions, and shall not offer, give or accept any improper payment or advantage in connection with this Agreement. The Operator shall notify Green Bus promptly of any breach of this Clause.
34.1 Where the Operator holds a valid Ministry of Tourism licence in the travel agency category but not in a category that permits preparing and running tour programmes, it may list a package through the Platform only as an authorised reseller of a package prepared and run by another company (the "Organiser") that holds a valid Ministry of Tourism licence in such a category, and only if, before the package is listed: (a) the Organiser has authorised the Operator in writing to market and sell that package, or the Organiser's packages generally, including through electronic platforms; (b) the Operator has provided Green Bus, through the Platform, with a copy of that written authorisation and of the Organiser's Ministry of Tourism licence, together with the Organiser's name, Commercial Registration number, licence number and licence expiry; and (c) Green Bus has checked the Organiser and recorded it against that package on the Platform. An Operator holding a licence in a category that permits preparing and running tour programmes may also sell another Organiser's package on the same terms. 34.2 The Operator represents and warrants that each such authorisation is genuine, in force and sufficient under Applicable Law; that the Organiser holds every licence and approval the package requires, including any approval of the Ministry of Tourism required before a programme is marketed; and that every bus used to perform the package is operated under TGA authorisation with a valid operating card and driven by a driver holding a valid professional card. The Operator shall notify Green Bus in writing within twenty-four (24) hours if the authorisation is withdrawn, expires or is restricted, or if the Organiser's licence expires or is suspended or cancelled. Green Bus may withdraw the package from sale immediately and without liability upon such notice, when an expiry date of the authorisation or the licence recorded on the Platform passes, or upon becoming aware of any such event. 34.3 Green Bus shall show the Organiser's name, Ministry of Tourism licence number and licence category on the package listing, the booking confirmation and the ticket, and shall name the Operator as the seller and the passenger's first point of contact. 34.4 For every package sold under this Clause, the Operator is the "Operator" for all purposes of this Agreement — including cancellations, refunds and alternatives (Clause 8), support (Clause 19), settlement (Clause 20), Commission (Schedule A and Clause 24), insurance (Clause 27) and indemnity (Clause 13) — and is responsible to Green Bus and to passengers for the package as if it were the Organiser, without prejudice to the Organiser's own obligations under Applicable Law. Green Bus pays the net proceeds of such packages only to the Operator and has no contractual relationship with, and no obligation to pay or account to, the Organiser. Any commission, fee or margin between the Operator and the Organiser is a matter between them alone and shall not be added to the price shown on the Platform. 34.5 The Operator shall indemnify Green Bus against all Losses arising from any package sold under this Clause, including any lack, defect, restriction or withdrawal of the Organiser's authorisation or licence.
GREEN BUS